UK delivery is £3 and shipped via DPD , Delivery time frames are 2-4 business days.

DPD will provide options for leaving in a safe place, with a neighbour or at a local pick up shop.

We are delighted to confirm that we ship to every country in Europe.

You will be pleased to know that we will ship all orders to EU member countries with VAT and duties pre-paid at no extra charge to our
customers.

Orders are shipped in batches to our depot in the Netherlands who then ship the orders individually with DPD.

Due to this you will not receive the dispatch email with a tracking like right away.

US orders are now shipped via UPS on a express service. We aim to get your parcel to you within 2-4 business days.

There is a shipping charge of $20 on all orders under $400. Please be advised that customs and duty chargers may apply, in which case the courier will reach out to collect payment.

Please check your countries customs information to obtain an idea of what you may be charged.

Failure to pay the fees will result in the shipment being returned at a heavy cost to us which may be deducted from your refund.

For customers located outside of the UK, EU and the US, your orders will be sent via FedEx.

We offer shipping to most countries around the world at a £30 charge.

If we ship to you then you will be able to select your country at
Checkout.

Delivery time frames can vary but we expect most to be delivered within 5-8 business days.

Whilst we hope you're happy with our products and service, we understand that sometimes people wish to return goods for a variety of reasons.

We want this process to be as simple and convenient as possible for you. Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact.

Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

In addition to our standard returns
policy, any items ordered online between Wednesday 23rd October 2024 and
Wednesday 25th December 2024 can be returned up until, and including
Friday 10th January 2025 for a full refund back to your original payment
method.

 Just make sure your unwanted gifts are unused, in the original packaging (if appropriate) and still have the tags attached.

We have tried to make our UK returns as easy as possible. You will receive paperwork with a website link to our returns portal. Please submit your return through this. It will give you the option to obtain a free returns label for Royal Mail or DPD. You can also access the portal here https://returnsportal.shop/alan-paine

We have now established a returns depot in the Netherlands!

Please go to the website shown on the paperwork inside your order. You can then process your return through this. The return address is as follows: 

VIM BV - Return Department Alan Paine Knitwear Kaldenkerkerweg 95-B 5932 DA TEGELEN THE NETHERLANDS

The returns portal can also be accessed here https://returnsportal.shop/alan-paine

Please note we currently are unable to offer an exchange service for EU customers so all returns are refunded. If you require a size up or a different colour then you will need to place a new order. If you get in touch then we would be happy to wave the shipping charge on your new order.

We have now introduced a new way of returning goods. The paperwork inside your parcel will have a link and QR code to our returns portal. The portal will give you option to obtain a UPS label. If returning for a refund then the label will be charged at £20 which will be deducted from the refund total. If returning for an exchange then the return is free of charge.

The returns portal can also be accessed here https://returnsportal.shop/alan-paine

We have now introduced a returns portal for all returns. You will receive paperwork with a link to the portal inside your parcel. Using this customers outside of the EU such as Australia, Canada and the rest of the world have the option to purchase a returns label from us. We understand that returning items to the UK from many of these countries can be very costly. Thich is why we have introduced this to minimise additional costs and make the return process easier.

If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty then please contact us with evidence of the fault and we will assist in arranging the return at our cost.

The returns portal can also be accessed here https://returnsportal.shop/alan-paine

Upon receipt of your returns we will issue your refund or exchange as soon as possible.

This is typically within 1-3 days from when we receive the return. For EU customers our EU depot send over a list of returns
on a Thursday/Friday each week for us to refund.

Once a refund is issued you will receive an email confirming this. In regards to exchanges, you will receive a dispatch email once this has been shipped.

If there are any issues with exchanging your returns such as there being no stock then you will be informed via email.

Now that you're here, have a good browse of our site. Once you've found something you love, select the colour and size and add it to your basket.

You'll only be able to select the "Add to Basket" button once you have selected the colour and size, and it will go dark green to let you know it's ready!

Once you've got your basket full to the
brim, complete checkout. If you have an account with us, login and it will populate your details - do check these in case you've moved!

If not, just type them all in. As soon as checkout is complete, you'll see a confirmation page - we'll also send you an email confirmation, but it's worth making note of your order number just in case you don't see your order confirmation and need to get in touch with us.

If you want to make a change to your order such as the size/colour of a product or the delivery address then please contact us as soon as possible.

We have a limited window to make changes to orders. Once a change is made this will not update directly on your order but we will
ensure that the requested changes are made on our end.

Please note we can't change items on the order to an item with a higher price or add additional products to an order.

This is because once your order has been placed we have no way of capturing additional funds.

You would need to place a second order for this.

We are happy to assist you with any issues with your orders. Please get in touch using our contact form or email Sales@alanpaine.co.uk.

We can assist you with any issues you have such as a delivery issue, missing items and faulty items.

For delivery issues, you may want to try and reach out to the courier first. If it is a delivery dispute then please check with neighbours and your surrounding property. If you still can not locate the order then get in touch and we will investigate this.

If you are missing
an item, please check your emails as we may of contacted advising an
item was not available. If we did not receive a response to the email
within a few days then the remainder of your order would have been
shipped and the out of stock item refunded.

For faulty items,
please email us explaining the issue and provide some images of this.
Our technical team will look into this and may ask for the product to be
returned for inspection.

On a desktop/laptop

Once you are through to the checkout page, there will be somewhere to enter your code on the right hand side of the page. enter your code into the box then hit apply.

On a phone or other mobile device

Once you go through to the checkout page you will see a drop down box at the top of the page that says "show order summery" you will find the discount code box in the drop down.

There are a number of reasons why this might be the case:

It might have expired (please check your email, flyer, wherever else you might have found the code - there is usually an expiry date on the reverse or in the small print).

You have already used it (discount codes are often single use).

You might not be eligible to use it (please check the terms of the code, as it might just for first orders).

You are trying to use it on an item that is not eligible for discounts (unfortunately, there are instances where discounts are only
valid on certain items).

You are trying to combine it with another discount or offer.

If you think, after checking the above, that you still qualify for the discount, then please drop an email to sales@alanpaine.co.uk and we'd be happy to take a closer look!

We're afraid not - each order can only accept one discount code.

You should choose the most suitable code for your order, and leave other codes for next time!

Please just bear in mind the terms and expiry
dates of the codes, as the one you don't use may not be valid on a second order or may have expired by the time you come to use it again.

Our discount codes are single use, so if you have already used it, unfortunately you won't be able to use it again.

Of course! Just drop us an email to sales@alanpaine.co.uk and we can let you know if we have more stock on order.

You can also sign up to stock alerts which you can find on every product page underneath the size
selection.

Classic Fit knitwear is our most generous fit. To ensure maximum comfort, all our Classic Fit styles are generously cut across the waist, designed with a relaxed, more traditional fit.

Regular Fit knitwear is our most regular and modern fit.

Regular Fit styles are slightly tapered across the waist and chest, whilst still retaining plenty of room for comfort and ease of movement.

MEN'S GARMENTS

Shooting Fit - Building into garment 6" to 8" from actual chest size allowing movement & layering.

Regular Fit - Building into garment 4" to 7" from actual chest size allowing layering.


For example, if you were a 42" chest and bought a size 42" Combrook
Men's Tweed Blazer (Regular Fit), the actual garment chest would measure
47" to accommodate layering.

LADIES GARMENTS

Shooting Fit - Building into garment 7” to 8” (17cm-20cm) from actual bust size allowing movement & layering.

Regular Fit - Building into garment 3” to 4” (8cm-10cm) from actual bust size allowing layering.

For example, if you were a 36" bust and bought a size 12 Combrook
Ladies Coat (Shooting Fit), the actual garment chest would measure 44"
to allow movement and layering.

Click on the icon of a person in the top right this will take you to a log in screen. You can then click on "Create one" to create an account.

Head to the log in section in the top right corner, you will then see "forgot password" in the password box.

Click this and then enter your email on the following screen. You will then be sent an email with further steps.

You just need to log into your account, your recent orders will then show on the next screen. If you require an update or further information on an order then please get in touch at sales@alanpaine.co.uk.

We're sorry to see you go, but if you no longer want to keep up with our latest products and promotions, you may unsubscribe by clicking the unsubscribe link at the bottom of every marketing email that we send.

Alternatively, you can drop us an email and we will remove your details.

Yes we do. But as valued customers and visitors to our site, we only keep what we need to deliver the service you have requested us to.

We respect your privacy, and collect as little information as we can.

Customers: we keep your delivery and contact details, so we can ensure we get our products to you and only offer you relevant product information.

Visitors: we will keep the information we legally can so we can make sure we provide you the best help for any future visits you may make.

When you visit our site, the information
collected is stored by your browser, such as your name, phone number, postal code, and address. You can change this in your browser settings

if you prefer. If you create an account with us, we'll give you the option to save your address details.

Cookies are also used to recognise your IP address and provide faster access to our site.

You can restrict the use of cookies by changing the settings in your browser,
but please be aware that this may limit your access to our site.

For our privacy policy please see here